Meet the HAIVN Team
Concentrate on growing your business while the HAIVN AI assistants answer your calls, help set appointments, and send you the messages that matter.
Your AI Receptionist
Meet Saira - AI Receptionist/ Virtual Assistant
Saira is your go-to assistant for all inbound calls and enquiries for your business.
Her capabilities include:
- taking messages,
- asking custom questions and gatekeeper skills
- ensuring your clients always feel welcome with a friendly and professional greet and chat
- reroute calls and make sure your clients are directed to the correct departments in your business
- schedule appointments straight into your diary
Your AI Sales Associate
Meet Kailey - AI Sales Associate
Kailey has the outbound skills that'll outshine any other sales associate.
Her capabilities include:
- replying to social media messages, form submissions and quote requests
- sending outbound emails for follow up, meeting requests and lead generation
- outbound phone calls and text messaging
Your AI Learning & Development Agent
Meet Kai - AI Learning & Development Agent
Fully aligned with your business goals and trained in your products and services, Kai can assist with custom learning & development schedules for each department in your business:
- new staff onboarding
- sales associate product and service training
- management skills and development
- interactive OHS training modules
- voice training via dedicated L&D phone number or website
Interested in our services? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
FAQ
Frequently Asked Questions
What does an AI agent do?
Your HAIVN AI agent (like SAIRA) picks up calls 24/7, chats naturally, captures leads, answers FAQs, books appointments (if enabled), and never needs a coffee break. She’s your always-on receptionist, lead qualifier, and customer service rep rolled into one.
Can I customise what my agent says?
Yes — and you should! We’ll tailor the voice, script, greeting, and even the follow-up logic based on your business and customer type. Want her to be fun and friendly? Professional and direct? We’ve got you.
Where do the messages go?
We’ll set up SMS and/or email notifications with call summaries so you’re always in the loop. You’ll also have access to a dashboard to view transcripts, recordings, and lead data.
What happens if someone calls out of business hours?
Your AI agent doesn’t sleep. She’ll take the call, greet the client, ask relevant questions, and log the info — whether it’s 2pm or 2am. You’ll get the transcript and summary first thing.
Can the agent book appointments?
Yes! We can connect your agent to tools like Google Calendar, Cal.com or TidyCal which we can sync to your current calendar (Outlook, Saleforce etc). You choose the level of control and automation.
How do I train my agent?
We’ll do the initial training with you — based on your FAQs, tone, industry, and specific needs. You can update scripts, responses, and even logic as your business evolves. For Tier 3 clients, we offer ongoing updates and fine-tuning.
Can I test my agent before going live?
Of course. You’ll get to review test calls and interactions. We won’t launch until you’re happy with how it sounds and functions.
What if my customer wants to speak to a real person
We build in escalation options — either the agent offers to take a message, reroute to a real staff member, or prompt them to book a call. You decide how hands-on or hands-off you want your AI to be.
Want to ask something we missed?
We encourage all enquiries and firmly believe that no question is too silly to ask. Reach out to us and if you call, you'll likely meet Saira first!
