AI Solutions

What does an AI agent do?
Your HAIVN AI agent (like SAIRA) picks up calls 24/7, chats naturally, captures leads, answers FAQs, books appointments (if enabled), and never needs a coffee break. She’s your always-on receptionist, lead qualifier, and customer service rep rolled into one.
Can I customise what my agent says?
Yes — and you should! We’ll tailor the voice, script, greeting, and even the follow-up logic based on your business and customer type. Want her to be fun and friendly? Professional and direct? We’ve got you.
Where do the messages go?
We’ll set up SMS and/or email notifications with call summaries so you’re always in the loop. You’ll also have access to a dashboard to view transcripts, recordings, and lead data.
What happens if someone calls out of business hours?
Your AI agent doesn’t sleep. She’ll take the call, greet the client, ask relevant questions, and log the info — whether it’s 2pm or 2am. You’ll get the transcript and summary first thing.
Can the agent book appointments?
Yes! We can connect your agent to tools like Google Calendar, Cal.com or TidyCal which we can sync to your current calendar (Outlook, Saleforce etc). You choose the level of control and automation.
How do I train my agent?
We’ll do the initial training with you — based on your FAQs, tone, industry, and specific needs. You can update scripts, responses, and even logic as your business evolves. For Tier 3 clients, we offer ongoing updates and fine-tuning.
Can I test my agent before going live?
Of course. You’ll get to review test calls and interactions. We won’t launch until you’re happy with how it sounds and functions.
What if my customer wants to speak to a real person
We build in escalation options — either the agent offers to take a message, reroute to a real staff member, or prompt them to book a call. You decide how hands-on or hands-off you want your AI to be.